Arriving at Halifax Stanfield.
How to book your pickup, what happens if your flight changes, and how to find your driver.
When you book.
- Add your flightYour flight number and its scheduled arrival time.
- Choose your pickup timeAllow time for baggage and customs. This becomes your confirmed pickup time.
- Tell us where you're goingThe airport is set as your pickup. Enter your destination address.
- Pick your serviceWith Extra Care, your driver meets you inside, in the public arrivals area.
If your flight changes.
- Delayed
- Your pickup moves later at no charge. It isn't treated as a change or cancellation.
- Early
- Your pickup doesn't move earlier on its own. Contact us and we'll confirm an earlier time if we can.
- Delayed 6+ hours
- Or into the next day: we re-confirm your ride at the same fare. If we can't make it, choose a free reschedule or a full refund.
- Cancelled
- Choose a free reschedule or a full refund. You don't need your new travel date first.
Finding your driver.
Where to meetNear the crosswalk at U.S. Departures, for Essential and Comfort pickups.To confirm · meeting point wordingYou'll get a message as soon as your driver has arrived.
Know who's comingYour driver's details, vehicle and plate arrive about 2 hours before, then a live tracking link and an arrival message.
With Extra CareYour driver parks, meets you in the public arrivals area after baggage claim and customs, and helps with your luggage to the car and to your door. The first 30 minutes are included.
Included waiting from your pickup time: 5 minutes with Essential, 10 with Comfort and Extra Care. Then $1 per full minute.
Airport Pickup isn't covered by the on-time pickup guarantee†. What's covered
Flying out with us too? Save $10.
Book your drop-off and return pickup together: $5 off each ride, before HST.