Frequently asked questions.

No. You can book as a guest.

Up to 180 days ahead online. For airport rides, 12 hours or more is recommended, and areas +$25 and above need 24 hours. Shorter-notice requests are confirmed if a driver is available.

Yes. We take rides around the clock, subject to availability and confirmation.

Yes. Add the passenger's details and they'll get the pickup, tracking and arrival messages. Payment and receipts can come to you.

Add it to your booking notes. We'll try, but it isn't guaranteed.

A pre-booked private Essential ride between a Base-area address and Halifax Stanfield: $44 before HST, minus the $5 Pay Online saving. Other areas add a zone charge, shown before you book.

Fares are shown before HST. Your exact total, with tax, appears before you confirm.

Not for traffic, a longer drive or a route we choose. It changes only for something you ask for, such as an extra stop, extra waiting or a new destination.

No surge or holiday pricing. Long-distance rides that start between 11 PM and 6 AM add $10.

Yes. A live tracking link arrives once your driver is on the way, along with their vehicle and plate details.

Your confirmed pickup moves later at no charge. If the delay is more than 6 hours or into the next day, we re-confirm your ride. If we can't make the new time, you choose a free reschedule or a full refund.

If the airline cancels your flight, choose a free reschedule or a full refund. You don't need to know your new travel date first.

Near the crosswalk at U.S. Departures. With Extra Care, your driver meets you in the public arrivals area after baggage and customs. Airport Pickup Guide

No. It covers eligible Comfort and Extra Care pickups from an address, such as an Airport Drop-off. The guarantee

Pay Online saves your card securely; nothing is charged when you book. The fare is charged 10 minutes after your ride begins. Or pay by tap, debit or credit in the vehicle.

Your driver can take payment in the vehicle instead, and you keep the $5 Pay Online saving.

Cash isn't a regular payment option. You can pay by tap, debit or credit.

Tipping is optional. There's no tip screen when you book.

After your ride, by text and email.

Use the secure link in your confirmation to manage your booking, or contact us. Any fee is shown before you confirm a change. To confirm · Manage Booking link live

Airport rides are free to cancel 12 or more hours before pickup, 25% from 2 to 12 hours, and 50% under 2 hours or for a no-show. Long-distance rides are free 24 or more hours before. Full details

You have 10 minutes after confirmation to fix or cancel an obvious mistake, like a wrong date, time or address, at no charge.

We start refunds within 1 business day, back to your original payment method. Your bank may take longer to post it.

Essential includes 5 minutes and Comfort and Extra Care include 10, starting at your pickup time. After that it's $1 per full minute, and totals under $5 are waived.

We'll text and call you. If you tell us you're on your way, we'll wait a little longer. Otherwise the driver may leave after 15 minutes (Essential) or 20 minutes (Comfort and Extra Care), and a no-show charge of 50% of the fare applies.

Tell us your passengers and bags when you book, and Rido matches the vehicle to your party and luggage. Vehicles & Luggage

No. Please bring any car seat your child needs. Passengers under 18 travel with an adult.

Service animals are welcome. Other pets need to stay in a secure carrier for the whole ride; please mention them when you book.

No. Smoking, vaping and cannabis aren't allowed in the vehicle.

Contact us. We keep found items for up to 30 days. Collecting them is free, and so is delivery within the Base area.