Plans change. Here's how it works.
What it costs to change or cancel, when it's free, and how refunds work.
Cancellation charges.
A percentage of your booked transportation fare, after any discounts. Add-ons you didn't receive are never charged.
Airport rides
- 12 hours or more
- Free
- 2 to under 12 hours
- 25%
- Under 2 hours
- 50%
- No-show
- 50%
Long-distance rides
- 24 hours or more
- Free
- 12 to under 24 hours
- 25%
- Under 12 hours
- 50%
- No-show
- 50%
Second vehicle, for large groups
- 12 hours or more
- Free
- Under 12 hours
- 25%
- No-show
- 50%
Removing only the second vehicle applies the charge to that vehicle alone.
Rescheduling.
- Airport rides
- Free with 2 or more hours' notice, if the new time is available. With less notice, if we can make it, 25% of the fare.
- Long-distance rides
- Free with 12 or more hours' notice, if the new time is available. With less notice, if we can make it, 25% of the fare.
- New time not available?
- Keep your original booking, or cancel under the normal schedule.
- Changing more than the time?
- A new address, service, passenger count or bags may change the price. You'll see the new price before you accept. If it's lower, you pay less.
No charge when…
- You fix a mistake within 10 minutesA wrong date, time or address, right after you confirm.
- You booked twice by accidentTell us promptly and we'll cancel the duplicate.
- The airline cancels your flightChoose a free reschedule or a full refund.
- Roads or weather aren't safeIf we decide the trip can't be driven safely: free reschedule or full refund.
- We have to cancelA full refund, and help rebooking where we can.
Other situations.
- Flight delays
- Your airport pickup moves later at no charge. Delays of 6+ hours or into the next day are re-confirmed. Pickup Guide
- Round trips
- Cancel one ride before either has happened and the other returns to its one-way price. Rescheduling keeps your discount.
- Changes after your driver sets off
- A new pickup address may not be possible once your driver is on the way. We'll tell you what we can do.
- Refunds
- Started within 1 business day, to your original payment method. Your bank may take longer to post it.
How to change a booking.
To confirm · Manage Booking link live
Use the secure link in your confirmation email or text. You'll see any fee or price change before you confirm it. For a ride in the next few hours, call or text us.